Customer Ratings & Reviews

Makes replacing amd coverage easier if something happens

I refuse to buy computers or have computers I am responsible for maintained by any other place. Chesapeake Square Geek Squad is an AWESOME group of people. Life happens, pushing the wrong button happens, having critters run across the keyboard happens, the Chesapeake Square Geek Squad has fixed them all

They fixed my laptop made it easy and simple so glad u bought thus protection. I was skeptical but it was wroth every penny

This protections gives me comfort in knowing that I can make one phone call and take my product in for service. I do not want to worry about not having it when I need it; so, I bought this service to ensure that I can get it back up and running.

Geek Squad is the best. No hassle warranty. I like the convenience of making an appointment instead of trying to be the first one in line.

I had to bring my daughter's laptop in to get checked out because it kept shutting off on her. The guys at my store checked it out found out that it needed to be sent out to have the battery fixed. It was still under warranty and it saved me quite a bit of money.. well worth the extra warranty.

This is well worth it if you have children who use the laptop a lot. We had laptop screens broken, buttons broken, batteries die, and it was all covered. Make sure you know exactly what is covered, because that changed a few times. The only drawback is that repairs do not take place locally, so typically, you wait 2-3 weeks.

I trust the GSP to repair my devices. I feel their training is very good.

I have geek squad service on every device and appliance I have purchased. While no one wants to have to use it, when you need it, you'll be glad you have it. They come right out to your home!

This definitely came in handy!! Geek Squad helped me assess the damage of my device and send it out for repair. 0n 10/04/22, a young man, Nathan, provided EXCEPTIONAL customer service.

The team is a great option whenever you need help.

I always purchase Geek Sqad protection for all my electronic and phone purchases. We have had to utilize it in the past and it has always been an easy process. Definitely recommend purchasing a Geek Squad protection plan.

Great plan for the price since the laptop was 1000.00. And got it for a teenager

This is a great program. Every time I have had a issue they were either able to fix it or give me my money back for another item!

Always buy the Geek Squad warranty. Great value for the peace of mind. If Geek Squad can't fix it but something new!

Customer service representative went above and beyond

Best buy always helped me when I needed to return an item that has protection. No fuss no problems

The protection plan saved me when the warranty on the device expired and it broke suddenly, allowing me to purchase a new one at no cost.

This was a gift for my daughter for school work and it works amazing. Haven’t had any problems and if I had any questions geek squad was ready to help

Hopefully, I’ll never need this but the plan is diverse in its protections, especially for laptops that will be moved around a lot.