Customer Ratings & Reviews

Shipping on this was said to be Dec 9th, and was actually received on Nov 25. I bought this computer to play World of Warcraft, and although this computer may be more than I need, it was the right price at the right time!! This computer took a bit of time to set up but has run flawlessly. The only thing i can't seem to get to work is the Ultimate mode for the GPU on the Armory Crate. It will work for 10 minute and then the screen blacks out. I have not looked into this yet, the Optimized setting is perfect for what I need, and bring new visual life to WOW. The 16gig Ram is perfect, but i may still upgrade to 32Gig. (Most people will upgrade the RAM anyways) The Turbo fan setting is loud, but not annoying at all. The camera is grainy, too bad i no longer work in a call center, I'll never use it....lol Love this computer. Ultimate GPU mode not working is not a that big of a deal for me and none of this was a complaint, i do not feel a need to mark down to 4 stars. Five Stars it is!! If i find a fix for the Ultimate GPU setting, I'll try to update for other bigger gamers that may need it... I set this up myself, and did not have the need to use geek squad as of yet.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

Anything good all fungsional working im happy with this product

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

To start off I bought an ASUS ROG gaming laptop about 10 years ago. I thought the Geek Squad service plan was a good idea just in case. I have dogs and kids and stuff happens...right? So I bought the 3 year total protection plan. Years go by and my laptop started getting an odd glitch in the keyboard. Letters would choose not to work or the cursor would skip back along a line of text and randomly delete work. So I brought it in to have it looked at. They had to send it out to be repaired because the instore Geek Squad was having their authority to make in house repairs taken away. A crime because the Geek Squad in my Best Buy store was made up of techs that knew their stuff and they saved customers a lot of time. Anyway after sending it out to ASUS for repairs 3 separate times after awhile it would start doing the same thing. I received an email from the stores manager asking me to come in and talk about my laptop. I expected to be told that there was nothing that could be done especially because I was past my service contract. When I got into the store the manager handed me a brand new ASUS ROG gaming laptop and an apology for not being able to repair my laptop. He further explained that although I was past the end of my service contract I brought my laptop in initially while I was still under a service contract. It was only because Best Buy and ASUS never fully repaired my laptop the first time that Best Buy was willing to replace my laptop. I know that this review is very long but the story is true and the Geek Squad service contract is VERY MUCH worth it. Thanks again Best Buy!

This was for my 9 year old and she loves it and uses it daily

I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.

I recently dropped my computer and having this was a saving grace! It covered all of the damage.

I havent used them in a while but last time i did they got the job done

They have always been helpful when we call. If repairs are needed they are done in a timely fashion.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

Havent used it for this purchase but have for others. Money well spent

Great product for the price would recommend anyone getting it

I am happy with my purchase. Thank you for helping me find my perfect laptop.