Customer Ratings & Reviews

To be honest I’ve always gotten their protection and probably continue no hassles

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

Excellent Service by the geek squad team highly recommended

Don't have to worry if anything happens to the computer. totally covered

Love having the security that purchasing the Geek Squad protection plan provides

Haven't had to use it yet, but will help when issues occur.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Bought for daughter computer for school figured would be worth the money

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

The agent put Webroot on my cellphone, so I would be able to continue to work.

Always good to have extra protection on any small appliance

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

Piece of mind for my new laptop, a good investment just in case!

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

The agents are fantastic. Really helped me when i needed them most.