Customer Ratings & Reviews

Probably the best purchase I've made from Best Buy. When my last laptop had an issue past the factory warranty date, this insurance plan got me fully reimbursed for the price, which allowed me to buy my new laptop.

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

I love Geek squad they’re very talented and knowledgeable employees. I’ve been thinking about upgrading my memory storage on my laptop and bringing it to them. Also gives me a lot of peace of mind knowing they can help me out with any issue I have if I need them.

I have always purchased geek squad protection with all my best buy purchases, it has come in very handy with tricky situations that i otherwise would not be able to handle.

Have not had to use it yet but pleased with the purchase.

Great insurance if product is broken great to have it

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Feel very safe..... ..............................

Knowing that my device is covered for accidental damage gives me total peace of mind, especially since accidents can happen when you least expect it. No-brainer.

Glad I got my 2 year accidental protection.It is a must.

always super helpful, feels good to know i dont have to worry when i have issues

Have used thisbin the past geek squad has always came thorugh for me!

I haven't needed to use it yet, but I have in the past and must say it's amazing! My first computer had some power issues and with this bundle I was able to bring in at no additional charge!

solid warranty protection. no worries if i ever have any issues with this laptop for 3 whole years!

This has proven a great value for a teenagers laptop. When said laptop met it's untimeline dath via falling, this protection policy allowed us to replace it. It was almost painless. The one thing I wish was better, was communication over the month that we waited on the repair that never happened.

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

Purchased for my son in college and having this protection on his new laptop gives me great peace of mind.