Customer Ratings & Reviews

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

The agent put Webroot on my cellphone, so I would be able to continue to work.

Very simple process. Staff is helpful in the trade in process.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

Bought for daughter computer for school figured would be worth the money

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

Excellent Service by the geek squad team highly recommended

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

Haven't had to use it yet, but will help when issues occur.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

It's worth the extra money just in case you accidentally spilled something on it

Always good to have extra protection on any small appliance

Piece of mind for my new laptop, a good investment just in case!

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!