Customer Ratings & Reviews

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

How are you not going to purchase this protection plan?! With expensive purchases comes the potential for expensive accidents. Thankfully I can rest easy bringing my $3k laptop to coffee shops, class, social gatherings, and just about anywhere else knowing if the worst happens then I’m completely covered.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

The first time I got Geek protection I had a muscle spasm and spilled a little coffee on my end table...... and off onto my computer table. Dead and it was only 11 days old. Took it back and they gave me a new computer. The next time my hands were freezing after pulling a little bird out of the freezing bird bath. I picked up my computer and immediately dropped it on concrete on the corner. It crumbled. They sent it in and put a new skin on it. I wouldn’t own a computer without it. An accident is exactly what it is. A never could happen to you!!!!

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

Anyone that I go to with questions is always helpful

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

A customer service representative at best buy told me last May 2021 that if I paid 10 times ( 26.94 dollars with the tax) for a two-year protection plan, however, I realized that I already paid for it 12 times this month. And they told me my plan is for monthly purchases. I was really sad about it because they explained it incorrectly at the store. I also ask geek squad online if they can fix the physical damage on my laptop and they said yes but when I came there in the store they said, " You have to go to HP to get your laptop fixed." That broke my heart when they said that. I paid for the plan of 2-YEAR ACCIDENTAL GEEK SQUAD PROTECTION but the simple damage was not fixed. If you want to buy a warranty please ask about how much will you have to pay at the end and you might look at other offers better than geek squad. I hope this help for you guys who are planning the plan. please look at the simple damage that I was describing.

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.