Customer Ratings & Reviews

Good to have just incase their is an unexpected issue. Used it a couple of times and paid for it self.

Good to have just incase their is an unexpected issue. Used it a couple of times and paid for it self.

Even if I don't make an appointment they are very helpful. Everyone who works Geek Squad are very knowledgable

I love the three year protection because I don’t have to worry about anything happening to my Labtop.

Geek protection has saved me many times. I get protection for all my purchases

Geek protection has saved me many times. I get protection for all my purchases

I am very familiar with the Geek Squad Protection on many of my devices so I have no concerns.

Never used it but it was good to have in case something happened.

Always need a warranty. You never know when something will happen, you will want to be covered.

The coverage for breakage alone is worth this warranty. So happy to not worry about any accidents.

Everyone should get this!! It has saved me so much!!!

Good to know my device will be protected for a full year. Plan covers quite a bit. Worth the money.

I love my trustee protection helps you at ease and never have to worry and totally worth gettinf!

Great agents and service for the money. They are knowledgeable about m9st anything.

Geek squad is always great at replacing your computer when it needs fixed. Always satisfied

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Once upon a time, this service was worry free but now it is beyond confusing. I will get bombarded by security software updates needed and then when I try to download from my membership site on mybestbuy, the codes are expired. Nothing works. Overall having been a member for over a decade, I deserve a better service and support.

The agent help me assist with the laptop that did not turned on anymore.

We always get geek squad protection on all our items we buy bc of the great service and coverage

I always get warranty it protects my product and can be replaced if not fixed