Customer Ratings & Reviews

I would recommend everyone to buy the 3 year accidental plan, especially if you invest more than $1,500

guess the sales person lied ( big shock). bought the 4 year and brought in laptop because the speakers stopped working they need to ship it out it will take three weeks. will not ship back to my kid at school after repairs asked to just refund me for the protection plan and ill keep the laptop

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

you can never go wrong when getting the extra care on a laptop if you take it on the go

Cheal affordable easy to use just contact the store theyll take care of it

It was a little expensive but it's worth it because you never know what's going to happen .

gives piece of mind knowing that the pc is covered and covered well

They do good at helping with ur electronics, they fixed every problem I have had.

Dominic is the man hooked me up with my silly requests

Excellent job by the Geek Squad! Excellent job by the Geek Squad!

I've used the service! Its a good thing we had it!

Good plan, I’ve had to use it in the past when a lab too was broken. Replaced with no hassle.

I am so happy best buy did this the right way looking out for the customer

The Geek Squad always gets the job done when called upon. They are like an ace in the hole.

I have not used this service for this item, but when I did use the service, I was satisfied.

This is extremely important because stuff happens. It assures me knowing I have a back plan

Excellent warranty and good service for when you have a big damage to your laptop

Excellent warranty and good service for when you have a big damage to your laptop

Very good very helpful definitely worth it if anything ever happens to your device

Excellent and beneficial product which I recommend.