Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 345 Showing 6,881-6,900 of 11,918 reviews
  • Rated 4 out of 5 stars

    It is important to have the protection.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my daughter after three weeks her first lab top didn't powered on. because we we bought the protection plan we got to replace it with ease.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had nothing but good experiences with the geek squad so far. I'm sure this experience is going to be the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of mind purchase for those who use laptops on the go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always amazing at walking you through what us going on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used it yet for my macbook but ive had help with Geek Squad in the past and they are amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of those things you but with hopes of never needing it... so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance is always a must with any electronics on the market regardless of price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope it’s still good if we need it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a new laptop I got for the daughter doing coffee table college law school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer to have. Can't wait to show it to my fam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidental Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection was a must for me. 2 year protection from accidents will make my experience using this laptop less stressful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People are good at geek squad they know exactly what they are doing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ask for original, not generic, if replacement need

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty was as much as the computer. I did have to end up using the warranty though after the first year due to the computer completely breaking down with no fault done on my part. The computer was in perfect shape and handled extremely delicately and contained hardly any information on it except for the submission of my school assignments. After it cease to work within that year after purchase, I had to get the motherboard replaced and on the receipt it states that they replaced it with a generic piece. So, when you request a service on your warranty, explain to the service people that you would like your parts brand new and not discounted when replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put the Geek Squad is Best Buy without the Geek Squad there would be no Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought geek squad so they can clean my laptop that had potential viruses and they did it very fast and they're very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sexured

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always good to have a warranty never know when you may drop the rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did get this for my HP 360 envy. I did not use it yet. I think the price is a little high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are always very friendly and helpful to my needs

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Peace of mind purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it haven't needed to use it yet. Peace of mind purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is helpful especially is your do not know much in regards to electronics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They track your service plans.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know yet, but other plans I have bought have been honored. I like how they keep track so I don't have to.

    I would recommend this to a friend