Customer Ratings & Reviews

Never really used it for anything so, it’s probably good

I've needed the GeekSquad protection plan twice for two high-value items. It was a lifesaver to have as I was refunded via a gift card and was able to replace both items. The process was smooth, quick and the technicians were incredibly helpful!

Peace of mind to Buying Geek Squad protection so you don't have to worry.

Always friendly and helpful! I don’t feel like they’re just trying to sell me something, but actually trying to help me find a product that fits my needs.

got this for my new laptop, gives a peace of mind in case something happens.

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

Great protection coverage especially for college students

ALWAYS GET THE PROTECTION PLAN! WILL NEVER NOT BE WORTH THE MONEY

My new gaming laptop (very expensive) was not working well. Just happened to get the one that had issues, luckily we got the protection on it. After taking it in and Geek Squad did a great job fixing it, it still was having issues in other places. They happily replaced it with a new one and we haven’t had issues since. They were extremely nice and friendly! I know there are times when I have brought items back to other companies and they make you feel as though you are trying to steal from them... I definitely didn’t feel this way with Geek Squad! Thank you!

Geek Squad has always been extremely helpful and friendly. They don't make me feel dumb when helping me with things that I'm sure are simple to them and that's appreciated.

Like having my computer protected for decent price.

Purchased for my son in college and having this protection on his new laptop gives me great peace of mind.

Geek squad is the best, both at the store and home visit. When my issue could not be resolved at the store, they did an in-home visit and resolved the issue in less than an hour. So grateful I got this protection! They don't mind how many times you reach out for their assistance they are always glad to help.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

Really easy to use. I play video game with no problem.great battery life

I purchased Geek Squad Protection with my computer in 2019, I was hesitant because I always feel like I lose money when I get protection plans. Fast forward to a couple of weeks ago, I opened my laptop and the screen was spiderwebbed. I use my computer for school so it had to be fixed. I had anticipated having to pay something for the repair. I was charged nothing and told it was covered. Was a quick, friendly check-in and was emailed a link to watch the progress. I’m so glad I added it and I won’t second guess it again.

Works great and gives me the piece of mind that I needed for my expensive purchase.

Peace of mind but hopefully don’t have to use it. We’ll see.

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

The Geek Squad protection program is one of the best protection plans I have ever purchased. My computer was damaged, I brought it in my Chromebook and they assisted me with no issues. My computer ended up being lost when shipped back after repair. They made sure to help me get a replacement and showed a lot of empathy. I will always purchase a Geek Squad protection plan.