Customer Ratings & Reviews

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

Best laptop lite weight and strong. Not heating mush and no sound

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

I purchase this service as a "just in case" feature. A no worry feature to have.

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

good warranty and makes me buy from best buy because i can trust my products will last

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.