Customer Ratings & Reviews

The geek squad is amazing, I came in with my laptop because I thought I needed help updating my system, but I ended up needing a new laptop. They helped me find what I needed

I bought this laptop six days ago and wanted to give a real review on it once I received it and had a few days to use it. I can honestly say that this laptop is a great machine! Why pay $2k or more for an Alienware laptop when this computer can handle all the games and tasks that you throw at it without a single interruption or any lag? * DISPLAY: The display on this laptop is amazing. It has a crystal clear picture and I haven't noticed any stuttering or tearing of the picture whatsoever with this laptop! It definitely delivers on FPS! * KEYBOARD: This is a membrane keyboard and I prefer those over the CLICKY mechanical ones. I like soft touch and silent keyboards more. But the response time on this is not bad at all! It's actually very good! I love how quick my games react to it. * SOUND: This is definitely a con. I don't know if it was just my speakers or not, but when I listened to some music through them, it sounded like sound coming from a tin can. Luckily, I had some Logitech desktop speakers sitting in a nearby closet, so I pulled those out and connected them to the headset port on the right side of the laptop. Much better! It was a quick and easy fix for me. For anybody getting this laptop, I would highly recommend investing in a pair of desktop speakers as well. It will make all the difference, because the sound on this laptop is not the best. I don't know if it's because they have small speakers in them, so they are limited on what they can accomplish, or if it was just my laptop. Either way, it's a small problem that was easily fixed, so it's nothing I'll be returning my PC over. * STORAGE: This laptop advertises that it comes with a 1tb SSD, and while that may be the case, you only have 800-something to play around with after OS and everything is installed. It also comes with a bunch of bloat apps and such that could have been kept out. It's not Dells fault, though. It's stuff that Microsoft crams into their Windows 11 software. I did a full uninstall of all of them before I really started playing on it. * WHAT I WISH: The only things I would have wished for upon receiving this laptop is that it would have been a touchscreen. That would have been a nice addition for the amount of money that it cost. I paid a little over $1,700 for it after taxes and shipping. More on the shipping next. * SHIPPING: This is a CON! A huge con! When I purchased this laptop, I paid A LOT of extra money to have it overnighted to my house the following day. I work in shipping, so I know all the different options that FedEx and UPS offer, and how much they typically are to ship each thing out. Needless to say, I was NOT happy with my shipping choice. I paid the equivalent for FedEx Priority Overnight shipping, and they took that money and gave me FedEx Home Delivery shipping instead, which is SIGNIFICANTLY cheaper than what I paid for. So they basically took my money and bought me a cheap shipping option that would still get it to me overnight, just not for the amount I paid. And they pocketed the rest. I get that they're a business and that they have to make a profit, but they already made a profit off of the laptop, which cost $1,700 and some extra dollars after taxes. They should have given me a more fair and decent shipping option. I will definitely be reaching out to Customer Service and looking for a shipping refund for that. Because I know for a fact that FedEx Home Delivery shipping is nowhere near as expensive as what I paid to have it overnighted to me. Not by a long shot! Bad business choice on their part. Otherwise, solid and wonderful machine!

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

With kids extra insurance helps and it gives an ease of mind in case it starts messing up but it's a good quality laptop.

As many of you know when we first all purchased the Oculus 2 Quest by Meta, within a few months the controllers began to develop a drifting issue making playing some of our favorite things nearly impossible. And we all knew it wasn't just us, a single buyer, it was everybody. There was a glitch in the manufacturing. Well thanks to having my geek squad protection, I was able to go in explain to them what was happening and they just handed us a brand new Oculus Quest 2 and apologized for the issue. I was out of there in 10 minutes. So of course that had me sold. So when I purchased an iPad and something happened, I once again took it to geek squad and they replaced it on the spot brand new. If you're buying electronics especially expensive ones the extra $100 (usually) is not going to kill you but rather save you hundreds if not thousands of dollars. I made the mistake of not purchasing geek squad when I got an $800 CASH cell phone with a projector and I tried to take the screen to get fixed by supposed professionals and they made it even worse. Don't think for one second accidents won't happen to you no matter how safe you are with your appliances. When they talk about electrical surges & your electronics not turning back on, it's not a joke. I lost a 72 inch TV that way and an Xfinity modem. Luckily the Xfinity modem was only rented and I was able to get another one but my point is I was out $800 on the TV all because of one freak storm and me trying to save a hundred bucks by not buying geek squad warranty protection. So let me say this The geek squad has saved my family thousands of dollars and I really appreciate it.

Purchase a laptop as a gift for my husband glad to know there is a warranty. I also added another year at a great price.

I have not used this but the coverage is what I expected to get. Price is in line with expectation.

Geek Squad coverage is good the only downside is your are not near a Best Buy like I am you would have to travel 4+ for a return

I needed help setting up my new machine and with the geek squad i was able to work through my issue very easily. they were very nice to deal with and it was easy.

I usually buy my laptops open box. I have only had problems with one of the three open box Lenovo Yogas that I bought. I took it to Best Buy and the Geek Squad had it back up and going in no time. 3 or 4 days. Good experience from drop off to pick up.

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

When they couldn't fix my computer they gave me a gift card for the amount I paid.

Geek Squad has made my purchases stress free. They are there when you need them.

I decided to get Geek Squad Protection with my laptop, and honestly it gave me a lot of peace of mind. With a gaming laptop like the HP OMEN, repairs can get expensive fast, so having coverage just makes sense.

I recommend to anyone who purchasing an expensive item to always get the protection plan on your item. It have saved me a lot of money

Laptop was an open box purchase serviced by geek squad. Very happy with performance and purchased 1 year protection plan

This protection plan provides great peace of mind. Accidental damage coverage makes it worth the cost, especially for expensive electronics. Geek Squad support is easy to access, responsive, and reliable. A smart investment to protect devices long-term and avoid unexpected repair expenses.

I bought for one product and they showed me how to get all my products covered!

The peace of mind knowing my laptop is covered if it should meet some unforeseen accident is priceless

I highly recommend a Geek Squad protection plan. The Geek Squad's service is excellent. Just give them a call. They answer quickly, and they service my product in a timely manner