Customer Ratings & Reviews

Do not waste your time, I don't know what is worse, HP or the Geek Squad, I bought this unit Geek squad certified figuring a tech had fixed the problem of why it was returned, I have to laugh, The fan sounded like a small motor boat, Exchanged for another and this time the fan runs even in screen saver mode.

Horrible service. Was told about the warranty and what it covered but then one year later call them for service. They was told its not covered but was told by the sells person it would be covered by our best buy warranty.

Not worth it unless you can wait a month or more for you device to be returned and there would still be a charge on top of that I was told. You won't have to pay for a brand new device, but you might as well for the amount of time you'll have to wait to get your gear back and if it's critical work gear, you don't have that kind of time.

Unreliable times for scheduling. Do not speak English.

I don’t have this laptop. I bought a Lenovo laptop about three years ago because of the low price. In the 33 years I have owned computers, my Lenovo is the worst computer I have owned. If you wonder why their prices are so low, you can be sure it’s because they cut corners with components.

delivery was delayed for almost a week and when i finally got it it was a defected laptop. Contacted costumer service and there were not helpful at all, not even could i get new one.

The Geek Squad staff are rude AND incompetent. I stopped buying so much, from Best Buy because of the Geek Squad pukes.

We bought this as certified and literally on 6th day of playing (only sims btw) it completely crashed. Return policy is one day past the return deadline. I will never purchase from Best Buy again after this.

IF I COULD GIVE ZERO STARS. BEWARE!!!! ! DO NOT PURCHASE A LENOVO LAPTOP!!!!! STOLE MY MONEY! IT DOES NOT WORK. LAGGING, WONT CONNECT! TAKES 20 MINUTES TO LOAD A PAGE! STAY FAR AWAY! I’m SO mad Best Buy associate recommended it. TERRIBLE! TERRIBLE! Waste of money!

This computer was such a waste of money. It struggles to open any website let alone can barely run its own programs without waiting ten minutes to load DO NOT BUY THIS

This is not a review. Rather, a question. I'm looking to be enlightened on the pro's of this lap top. It's for Gaming, but is it, a work station. Why?!!! is this not a touch screen?!!! My ignorance, precedes me. It's a thousand bucks. What does it do well.

Best buy is awesome. This is not against Best Buy. This is against Lenovo. Did not work properly out of the box. Track pad not working properly. auto opening and auto highlighting things as if it is possessed. Tried resetting mousepad. No effect. Unusable.

Very confusing how the charger for the computer is considered a non-essential part. Extremely misleading. I won't be buying from best buy again

I hate this computer. The mouse left button only works about 30% of the time unless I literally pound it. If I click and drag it lifts 90% of the time while holding it down.

Ordered a Surface Laptop 4 and chose the open box which states all accessories included. Got my laptop and no charger was in the box. Computer is not worth much if you can't charge it.

Could not get a simple battery replaced without having to ship laptop out for 2 week and no loaner.

Bought a tv and the protection. Best Buy will not honor it saying accidental protection doesn’t cover it since it will cost more to fix cracked screen than for me to replace the tv.

Horrible service doesn’t cover accidental damage do Not get. Also still haven’t received my pro rated refund.

quit turning on properly after one month - just after the 30 day return mark.

Horrible laptop don’t waste your money very slow freezes all the time