Customer Ratings & Reviews

Great folks and fast professional service. Very happy!

Great for piece of mind! Price was right, too. Previous experience with Geek Squad has been positive.

The agents were very professional and he helped me with the return process

Agent was sure to sell us on the advantage of havinf the extra protect warranty.

So far I haven't had to use the protection plan. So that actually goes to show that the product purchase so far is holding up to quality standards. We will see if an update is needed in the future. But as of now so far so good.

It is good in case you need help. I didn't need the support so far but I am relaxed. Just in case.

I used to get a cheaper laptop without extended warranty and have to replace it more often. Usually those models were not sturdy and were not equipping with standard features I need. The warranty though costly really gives you peace of mind.

I love the Accidental Geek Squad Protection because if anything happens to my product it will be insured and Best Buy will honor it and replace the item.

Got it for my wife. and she loves it. today it tried to upgrade but since then it does not power on.. lucklily I got geeksquad.. must have to go there.

Services and protection with worth getting as things happen and having that added protect and service is worth having it will save you money in the end.

Tho I haven't had to use the Geek squad to come out for any laptop issues they have been out to install it as well as my television. They do a great job, are patient with questions and never have any problems after they leave.

John gave 250% excellent customer service. He is a dedicated and loyal member to the Best Buy geek department. He should be highly commended for his excellent customer service.

I don’t even know how I’m supposed to review this because I’ve never had to use it

Didn't have to use service yet. And they hadn't called me yet to see if I needed it

Glad I got the 3 year accidental Geek Squad protection. Cost was $79.00. You never know what can happen and with the protection, I'd have to pay more if repairs were needed.

It comes in handy in case of any unwanted problems

Great buy for the price and up to now very good product

Can’t go wrong with the package deal. When you buy a computer

It only makes sense to cover our student’s new laptop with a warranty. We don’t anticipate any issues but can rest easy knowing if anything happens, we’ll be able to get it addressed.

My daughter is away at college and we needed assurance that she would always be able to get her work done since everything is on a computer now.