Customer Ratings & Reviews

Glad to be part of getting accurate information from experienced and knowledgeable representatives. Having been a regular Best Buy customer we always have good experiences with product questions.

They help with so much! I'm so glad we purchased the protection. It's definitely worth what you pay for it!

Haven't needed to use their services, but wished I purchased on a laptop that I bought over 2 years ago. I good had had it serviced under the 3 years plan like a I purchased for my wife computer. Lesson well learned!

Brought the insurance. Didn't use them yet for service

Always count them in. Great service. I get them on all my products.

I love it. Best Buy def always do the right thing.

It's good to have for peace of mind, especially after our last computer died sooner than it should have. We haven't had to take advantage of the Geek Squad protection, because this computer is still working perfectly ... but we sleep better at night knowing we've got options.

I have had this protection for my last computer and when screen went black they fixed it in a timely manner as I needed it for school. Have not had to use with new computer but I know if I do they will do a outstanding and timely fix.

I have purchased a warranty with all of my computers and electronics and the Geek Squad always provide excellent service. I have no doubt or concern about dropping my equipment off to them for service. Well worth the money.

The Geek Squad is amazing, I brought in my laptop for a "tune up" and the team cleaned it up and updated programs as needed. Brought in the laptop again after 1 year to have Office 2019 and Webroot, again the team did a great job.

Worth the money. On top of the manufacturers warrantly.

haven't had to use it and hope I never do, but if I do at least I can call upon a geek

Fortunately, I did not have to use the service but after replacing a month-old laptop due to a broken screen and not having the protection, it served as a piece of mind throughout the first year.

It always a good thing to have insurance so the best way to do it is through best buy

I made an appointment on line , went to the store and was seen on time and he helped me with my problem which was my fault not the computers.

It is a good investment. Specially if you live in a fast pace, where accidents can happen at any moment. I would buy it again.

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

Purchased plan for computer and have not used it yet but I must say that I feel safer just having it after what happened to the last computer we purchased. Have been very happy with Geek Squad protection in the past.

I always buy the geek squad warranty. Other places offer warranties but you have to send the item in and wait at least two weeks or more for a decision to be made, with the Geek Squad you take it in and they fix or replace it in a few days. I highly recommend their services.

I always get a protection plan doesn't matter what its for! Ive had this experience with my smart watch they eventually just gave me credit for what i paid and could use on something else