Customer Ratings & Reviews

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

Amazing Service Very nice Staff Was helped immedently

Computer is clean and runs great no issues whatsoever. Haven't needed geek squad on this Computer but have always had good service when ive had other electrics serviced

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)

I didn't even know we payed the coverage!! We lost the airpods less than 2 weeks of purchasing and my son just jumped into the pool after he graduated with his Iphone . So I hope n pray resolving these issues are easy peezy

Very nice computer. Does everything I needed it to for school

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

Answered any & all questions i had. Made sure i felt confident in my purchase.

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!

When my son's laptop started to make a noise, I took it to the Geek Squad and explained that I had purchased the protection. I was informed that the protection could not be applied, until a diagnostic was done, which a separate charge of $100.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

These guys are amazing and helped me to transfer from my old computer to my new computer no problem!

good protection program. no issues so far on the technology devices.

I bought this one for my own laptop's safety and security!! because we never know what will happen tomorrow. The laptop that I bought is quite expensive, so I bought this geek squad protection plan. I don't want to have problems, should anything happen... (knock on wood!) It's always better to be on the safer side... Always... it's better to be safe than sorry.

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.