Customer Ratings & Reviews

Great help very fast on finding a solution and very respectful and friendly

It is good in case you need help. I didn't need the support so far but I am relaxed. Just in case.

Have all questions answer great timing and attention and buying for all my items

If you are buying any type of computer definitely spend the extra money for geek squad protection plan. They are extremely knowledgeable and great customer service.

I love that best buy offers protection plans for their products. Sometimes life happens and its always comforting to know that you are in good hands!

Provide insurance for one year, for any damage that may occur.

Definitely worth the money. Would recommend getting this for any electronics because you never know accidents do happen.

Agent was sure to sell us on the advantage of havinf the extra protect warranty.

would not go without having geek squad service on my laptop at all. IF there are problems just go to website and live chat with someone who can remote over and help fix the situation

The BestBuy protection plan isn't what it used to be. I had a computer a long time ago that my kids broke beyond repair and I went to the store and they fulfilled the plan on the spot. This time, my computer was obviously broken beyond repair but I was told it had to be sent to the service center regardless and at my cost of $85. I don't know when this changed but that's ridiculous. It would be 3 weeks before I heard anything back. I had to buy another computer on the spot because I couldn't be without one for that long. In the end they junked the computer, but the experience was not at all pleasant.

Chromebook has been repaired twice at no cost! I was so happy that I purchased this protection for my daughter's Chromebook. She is in college in NY and has been able to bring it to a local Best Buy for repairs twice -- very happy!

The agents were very professional and he helped me with the return process

Buy something nice, you need to protect it. A bit expensive, but can be worth it with a disaster, like a dropped laptop

I bought it when the product was on sale so it wasn’t breaking the bank for me. Good service and sense of relief

The Geek Squad agent offered this product to us based on the service history with our last PC. It will provide us with security of knowing our new PC will be protected.

Didn't have to use service yet. And they hadn't called me yet to see if I needed it

I don’t even know how I’m supposed to review this because I’ve never had to use it

We purchased a new laptop and it died on almost one year from the date of purchase. The protection plan paid for repairs which would have cost as much as a new laptop.

They are very educated on computer and program!! Feel vey safe with my purchase having them on board to help with my tech!!

Geek Squad covered both my computer and laptop and I'm very satisfied with their service. Since my computer skills are ok but not excellent they were very patient in answering my questions.