Customer Ratings & Reviews

PRODUCT IS WORKING GOOD BUT PROTECTION OFFERS GOOD REPLACEMENT POLICY. GEEK SQUAD ANSWERED ALL MY QUESTIONS NO PROBLEM.

AWESOME!!! Very Tech Smart!!! Kind, Courteous and very informative..................

Used the warranty for my nieces TV and it went out. I had no problems getting a new one.

Great used this it in the past did a good job with fixing.

I always protect my items I purchase from Best Buy

I’m so happy to have had geeksquad on my side when i need my laptop screen replaced! They were super friendly and helpful! Plus it was fixed in a timely manner!

Husband always gets this because son is clumsy. Son has a habit of being clumsy everytime he has something expensive in his hands.

This has been great. My son drop his laptop and no run around fixed, and repaired for free. A must purchase!

Wouldn't be without it! The first issue I had was the laptop didn't recognize the adaptor. They fixed it right away.

But, it was nice to be able to purchase it, This was for a high end laptop, so I felt it was worth it to have a little insurance.

Never expected something so easy could make life a bit better

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

I would never buy a laptop, camera, etc... without the geek squad for at least 2 yrs preferably 3, bcuz cost out of pocket to replace is a joke in this market.

I'm very happy I bought warranty for my daughters computer . She was able to get new computer when it wouldn't charge correctly and they couldn't fix the problem .

I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.

I’ve always broken something so having this is always a plus

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

Decided to get the three year warranty instead of the 2 because there was a discount. Hopefully I won't have to use it any time soon!

Accidents happen... and this protection will help you never cry over spilled milk. Better than “bounty” the quicker picker upper.

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.