Customer Ratings & Reviews

i usually buy my protection and bestbuy treats me well when i have issues

It’s the best and it comes in handy when your electronic breaks

I always buy the protection plans for my own peace of mind

Nice to have this option. I bought this protection for my son's gaming laptop and i am happy to have it.

Unfortunately, I did not have this coverage when I spilled a beverage on top on my old laptap keyboard.

Will have extended protection if something goes wrong. I always buy it when I purchase electronics from Best Buy.

My family has used the Squad for all our major electronics for over a decade. We have always been satisfied - and more.

Glad I got this Since I’m not Very computer savvy! Need help installing this! Will be bringing it in soon!!

Have always had Geek squad protection. They are very helpful.

These plans can be expensive especially after you just spent a lot of money on your product but it's so worth it.

Acceptable laptop for the money. Just enough for basic skills.

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

Very useful as my daughter wound up with technical issues and this has always been useful to have

Great service. Had no damage to the laptop yet, but the service is quite low in price compared to others

I haven't use it yet, and I hope no to have to use it soon, but the price it looks very fair

It is for the best to have coverage on your laptop in case anything goes bad or wrong with the laptop.

Haven’t had to use it but it’s good to have it because they always take care of you when you have any problems

Overall I'm not displeased with the protection coverage. It's not a bad thing to back a purchase with.

Haven't had to use it yet but I'm sure it will come in handy if needed. Better to have it in case something happens.

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)