Customer Ratings & Reviews

glad to know they cover everthing except theft and lost items

Every time we use the geek squad they are very professional.

Yes, they come through and are helpful when you need it

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

Love having the security that purchasing the Geek Squad protection plan provides

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

I havent had to use this as of now but cant wait to se how it all plays out

The agent put Webroot on my cellphone, so I would be able to continue to work.

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

Have not needed to use the warranty yet, got it for piece of mind.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Don't have to worry if anything happens to the computer. totally covered

You need this for anything that goes wrong, they will fix it fast

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

The first time I got Geek protection I had a muscle spasm and spilled a little coffee on my end table...... and off onto my computer table. Dead and it was only 11 days old. Took it back and they gave me a new computer. The next time my hands were freezing after pulling a little bird out of the freezing bird bath. I picked up my computer and immediately dropped it on concrete on the corner. It crumbled. They sent it in and put a new skin on it. I wouldn’t own a computer without it. An accident is exactly what it is. A never could happen to you!!!!