Customer Ratings & Reviews

glad to know they cover everthing except theft and lost items

Used the warranty on an issue with my son's chromebook. It has a tiny dent on the top cover pressing down on components causing the screen to have vertical colored lines. I explained the issue to GeekSquad, and they submitted the ticket and provided a mail-in box. It took just over a week on return of the unit and it works just fine. Nice to have when it is being taking to school my a 6th grader every day!

I have language problems, there are good customer service employees in Spanish and that helps me a lot. And the technicians from other countries, some are patient when using Google translator, there are others who are not, these are the technicians who are in their country.

Every time we use the geek squad they are very professional.

That’s a good price for protection and a great laptop!

Thank you so much Geek Squad for the support. And everything you have done so far. For this computer, I highly appreciate it. I will be using you guys again. And I will be renewing my Geek Squad.

Bought for daughter computer for school figured would be worth the money

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

Have not needed to use the warranty yet, got it for piece of mind.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

Luckily, I haven't had to use this protection yet, but having it gives me peace of mind just in case. The cost is worth the peace.

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

Geek Squad has taken care of me Beyond what I have expected this year. I just think that I'm so very much for going far beyond. They are an excellent team and they were very very hard at customer excellence.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

So I bought a laptop for the first time in a long long time. I bought this to just be on the safe side. But I was recommended to buy because it does come in handy when a repair is needed. Geek squad it self has great employees who try to help out as much as possible.

The agents were extrememly attentive and explained every concern of mine throughly. I would highly recommened putting coverage on your devices with geek squad!

You need this for anything that goes wrong, they will fix it fast

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

Yes, they come through and are helpful when you need it