Customer Ratings & Reviews

[Employee of bestbuy] Protection plans for devices is a great way to protect your investment

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.

Great service all the time,I used the service before and it is good

You have to love geek squad protection i love not to worry

Not sure it was fully explained to me. After using it once I was told you can only use it 2x during 3-year period. I thought it was for unrestricted use if there was issues. Make sure you read small print.

They are repsonsive with any questions that I may have.

Most of the time I am on the road working. I am degreed in electronic technology. In the old days I use to fix my computer and call it a day. Know that I am away from home most of the time, I don't have the time to troubleshoot a family member's PC if it stops working. Geek squad has more than paid for itself by fixing a start up issue with my son's computer. Thanks Geek Squad!

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

Always worth the $. Great service and help for even the most fickle technology.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

I'm glad I paid for the service, kids are a weakness and thank God it wasn't banged up badly.

Best Buy’s Geek Squad is one of the best computer repair services. They offer a variety of services including virus removal, data recovery, and hardware repair. They also offer a 24/7 support hotline for customers who need help outside of normal business hours .

they restarted my computer and did a few updates and that helped with my problem