Customer Ratings & Reviews

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

I bought Geek for my family. This has been a great investment considering we all have electronic devises at home. They help you and fix your computers, cellphone etc. it is easy to get support you have the choice to either go to the store or do it only or by telephone. I personally do it by appointment at the store. Recommend to buy.

got this for my new laptop, gives a peace of mind in case something happens.

It's a very good have geek squad Iile geek squad.

As our homes and lives become more and more technical and the products we use become more complicated, it is impossible to remember all the settings and features of each piece of equipment. At times some of this equipment doesn't like to play well together. It is nice to have someone who can be called to help figure out and fix the problem. Worth the peace of mind!

I had a computer that went out and they gave me a gift card for the value. Sometim s geek squad can't do much which can be frustrating and they say things aren't covered or I have to pay for them just to ship it after I paid for the service.

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

Service is excellent every time I visit and that is frequently staff is always friendly and knowledgeable

Would recommend to everyone. Great coverage. Leaves you worry free

Glad I got my 2 year accidental protection.It is a must.

Purchased few weeks ago i5 runs faster then I thought. Screen bright and colorful. Only negative things are back-lit keys I miss takes time to find right keys I guess in time i will get used too. Power button needs to be a button not a bar, I have big fingers.

Great insurance if product is broken great to have it

The service was very helpful. Detailed on my needs.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

This laptop is capable of gaming at a very high performance. I bought this when it was on sale for a really great price and I never looked back. Highly recommend for a budget friendly gaming laptop. Only reason it’s a 4/5 and not 5/5 is that it doesn’t have a number pad. But Microsoft sells a wireless one that made up for it.

I've had this laptop for about a month now and it's been working great. I installed some programs to be used for 3d printing and the cricut. And still running well. Will update as the time.goes

Great service. Responsive. Attended to all my service needs.

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

Feel very safe..... ..............................