Customer Ratings & Reviews

My laptop and I are on the go constantly! With that, I unfortunately break it from time to time with all the wear and tear. Geek Squad has been there every time to fix or replace the item.

This was a great thing to get. We had some trouble with charging the computer we purchased and with the protection plan we didn’t spend a penny on getting it fixed.

I haven’t had to use Greek squad on the new laptop but we did last year I believe it was last year on our washer. They was able to come out right away and was friendly a was able to fix our washer quickly and explained to us what was going on. I would recommend having geek as a warranty

The monthly Best Protection is a great item to have when you have multiple items. Especially, when the need arises for an item issue and id that it can't be fixed. However, it is covered to be replaced. A Happy Customer!

dont realy know yet have not used it yet and hope i never have to but good to have just in case

Hard to say how well this is hopefully I never need it and all goes well. Warranties are always a guessing game and normally I never buy them but with my item it was expensive enough and likelihood of my butter fingers dropping it I took a chance.

It was fast. Sent out laptop for approval and got the pick up email in 2 day.

This is the best you can do for your buy. They respond quickly. If the can fix it the will. If not the will do a store credit if the item is not available.

I worked for best buy and helped the geek squad out. They are awesome and the best at what they do. I made sure to purchase the geek squad protection for my expensive laptop because I feel safe knowing geek squad has got me covered even if my morning coffee doesn't and trys to take out my laptop.

This purchase is a bit high, but one of the few that gives you back full value if there is a problem. Only real negative is that if you have an issue, Best Buy will not immediately give you value or replacement. They will want to send it in to their repair center so you are without your device for at least two weeks, sometimes much longer, before you get the value back.

Have used geek squad before. Very easy to walk in and have problem addressed they send your product off free of cost and returned with no further problems

They are always do helpful and quick to respond or assist.

Love how helpful Best tech team are so friendly and helpful aslo how they make sure how when leaving you are in complete understanding and happy with yours visit

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

It truly depends on my purchase on whether I buy the service plan. Whatever it is though, Geek squad members are pretty good with their assistance.

I'll hopefully won't have to use it anytime soon, but they were always very helpful in the past and did what they could to solve our problem(s).

Geek Squard protection is worth every dime. I have never had any issues that they haven't resolved. The peeps in Roanoke are awesome to work with. #GoGeekSquad

Love my computer and the manager at geek squad was super helpful! Another employee had failed to send my computer in to be fixed but manager Austin took care of me like family!

Insurance can be costly especially in these trying times. My computer is working great, I like all of what geek squad offers. I just hope that it pays off in the future. Thank God I haven’t had to utilize this insurance so far.

Have not used yet. Heard they were really helpful. My dad used them all the time and they were always considerate of his age of 90 at the time.