Customer Ratings & Reviews

This purchase was a good one and easy to decide. I was able to look and see wht i was buying after all my researching

When I purchase a product, I read the reviews to see how it holds up. If there are any problems indicated with the product, I buy the protection plan thru the Geek Squad. So far, I am been very lucky and have not had to use it, but it is there if I need to use it.

I'm glad I picked a great protection plan, you never know what would happen. Best Buy workers are great explaining the protection plans and is affordable.

My little cousin comes over faithfully and uses my lab top! She says it works perfectly and she is always downloading and adding software! It stays bug free w/all my anti-viruses! Love it….!

I don't like extended warranties and believe they are a waste of money. I will, however, buy the Geek Squad warranty on laptops due to the tendency for screens to crack. The Geek Squad warranty claims to cover accidental breakage so i purchased this specifically because it's a pain to replace screens.

Haven't had to use it yet but knowing it is there for everything it covers is excellent. Great peace of mind knowing this coverage plan is there in the event anything were to happen to the device, especially since it is owned by my teenager.

Expensive protection needed for non technical types who don't have light touch with electronic equipment. Long term college protection planning. Doesn't cover software only hardware physical damage. Doesn't carry over to new computer even with two years left on the plan after older computer couldn't be repaired, sucks

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

Cool computer. Easy to use. Good price. Nice compact size for transporting from home to school.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.

This will make a great difference and help me feel more secure should any mishaps occur with the computer

Worth it for your tech purchases! I always get the protection, as it covers whatever you need. whenever you need within the dates!

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

Couldn't get my software up and running without the Geek Squad. Peace of mind is priceless, and in this busy season stuff happens.

Best purchase I ever made. Being a student and panicking when your laptop starts to dysfunctional and with COVID, everything Is remote. Thanks to the total tech and geek squad support, all my worries were taken care of.

The agent in Best Buy was able to examine my new laptop and get it up and running smoothly again. Operating system is as good as new. This added coverage plan is a great way to product your investment.

A must have for your computer. I got an almost 3 year old computer fixed like new

I'm glad I got the warranty since I'm clumsy and a lot of drops and skills occur at home lol and with the warranty the laptop gets replaced for free as long as you can give it to them and they can't fix it, or they'll fix it for you