Customer Ratings & Reviews

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

The team is a great option whenever you need help.

Customer service representative went above and beyond

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Good service, I haven't used this service protection on several items and they are really helpful

The Geek Squad confirmed the lemon status of a third laptop in 2 weeks. Immensely grateful that they didn't put me through hours and hours over weeks discussion before replacing the laptop under warranty.

Always good to know I have the Geek Squad Protection Plan just in case problems occur. It's worth paying the extra versus taking the chance of something happening and having to buy new versus it being fixed.

I've had Geek Squad Protection before and I have never had an issue, will continue to add this to my devices.

I used the service several times and it saved me a lot of money on service and parts.

Great coverage for price. Glad I was able to purchase this for the computer.

[Employee of bestbuy] I think this is for Geek Squad Protection. I'd that is correct, then u highly recommend it. It has proven very beneficial to me!

On expensive purchases, I always supplement my manufacturer's warranty with a best buy one. They are great to have and hopefully be something you never need.

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

They have your back when you run into accidental damaged. They always try to resolve your issue without playing 100 questions and the staff has great customer service.

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

I have old computer before and has broken screen with slow uploading the pages , The model was discontinued my covered with geek squad give me credit with the same value of my computer to get any brand with this credit or I can get more expensive one and I pay the difference , highly recommended

Great warranty protection that must be purchased when you must use your product daily. In tim, something will break.