Customer Ratings & Reviews

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

These always come in handy and are the reason why I love doing business with Best Buy! They can be a real life saver. I’ve had a camera go down, and Best Buy replaced it on my warranty with a brand new one and had it shipped to my house

Love having the geek squad! Everything I open from Best Buy, is covered by geek squad, they go above & beyond to help in any situation that may arise.

I have used this service once before. I can not say enough of the friendly service, finding errors when I get them on my computers, and up date help I believe in geek squad help

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

These guys are very helpful. Unless you u leave your laptop at home at all times like me , u should definitely opt in for their protection plan. It will save you a lots of runaround in case something happens to your pc

That plan is awesome Accidents happen And they'll replace her fix it that's great news

I have not used my accidental protection yet. I figure if I have any device issues I will.

I highly recommend geek squad protection for your products. They will replace it or try to fix it

I had one month left on my 2-year protection plan and my laptop screen started flashing. I immediately took it to Geek Squad and they sent it out for repairs. Everything came back as good as new so I’m so thankful I had the protection plan!!!

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

I always purchase the protections because you never know how long things will last these days. and accidents happen

Haven't used it yet, but better off knowing i have some protection for my computer

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

I've purchased and used this plan for a laptop years ago. It got me a new harddrive that was replaced in 1 day at no cost to me. I also appreciate that the rep didn't make any attempts to render my claim invalid like most companies do.

Geek squad has always taken care of any issues I’ve had with my products purchased through them. Would recommend this service on any major purchase.

Nothing may happen but at least you know if they can't fix it you get value still