Customer Ratings & Reviews

Needed a warranty just to make sure that my husband will like the product - which he does! Great price and coverage!

The benifits are really there!!! I broke my phone and I'm sure that happened but I am so happy I had insurance on it because all I had to do was to pay the deductible and I got a new phone. $50 deductible is all I had to pay for a new phone. I would never buy an electronic product without

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

Had a laptop diagnosed for problems and in a short visit it was fixed

I love using Geek Squad, I worked at BBY for a while and even after I left, I ALWAYS get the geek squad and accidental coverage.

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

Brought the insurance. Didn't use them yet for service

Guys where awesome on the geek squad attentive service all in when I needed to do my service on the lap top on general … super duper service!!!

I haven’t had to use them yet for my recent purchase, however for pst purchases they have been great!!

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

we always buy from best buy when comes to electronics because its the best way to keep them in good shape

I will love to see how can cover my cámara is not working not more from not where so I will go today and see what they can do ☺️ because I need it for my online classes

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Best thing to have if anything goes wrongnyou go to Best Buy and there Geek squad is there to help you with any problem that arises.

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!

I can count on them to come fix anything I have a problem with.

Worth the money. On top of the manufacturers warrantly.

I originally bought this because someone I work with used to work for best buy and swore by it. Used it for a screen repair had it back after about a week. There was a problem with the operating system geek squad worked with me and got me into another computer. Highly recommended it covers everything.