Customer Ratings & Reviews

yea i bought the warranty- i hope i never need it but i have it just in case.

I have Always needed to feel protected with a warranty!

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

great product. Peace of mind. They are helpful when needed.

Highly recommended to purchase this with your product.

Haven't had the need to use it but extra protection is always needed.

Always smart thing to get when you buy and eley product but there expensive

The team was very responsive and helpful. Were able to get to the issue quickly and had the knowledge to assist

Geek Squad protection gives you peace of mind to know they’ll for x whatever goes wrong.

a bit expensive from the last time I bought the plan. Great idea for a college student would not be without it.

it was okay they didn’t even help so yeah but it’s whatever

Have used geek squad over the years and just love how well they help out

I added the warranty for three years, so I expect to have this one a while.

Geek Squad is okay. They attempt to fix the problem and if they cannot after three tries, then they offer to replace the laptop with the exact same or one of equal value. It is possible that they will have to send the laptop off to be fixed if they cannot fix it in the store.

Great product that I would recommend to friends and family.

Seems like a good protection plan. I never had to use it, but I’m glad I had a plan just to ease my mind.

Great product that I would recommend to friends and family.

The agents at Geek Squad are able to troubleshoot minor issues in site.

Alreasy service my laptop and put a new hard drive

We feel happy and secure with the proper coverage- peace of mind 100%