Customer Ratings & Reviews

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

It is good to know that I have protection for up to a full year.

Great plan protection, great service and amazing customer service

geek squad service is appreciated but takes long time to reach

Hope I won’t have to use it but just in case I need it i have it.

OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.

Who knows, murphy's law and all. For the next few years, all is well.

Can't beat the comforr of knowing The Geek Squad is available to help

I have not yet had to use the product on my book but th u are amazing

Purchased for peace of mind as I am prone to accidents

If you family is like mine best to get the the insurance.

Pretty good, good piece of equipment, well made, would buy another

Pretty good, good piece of equipment, well made, would buy another

It’s good piece of mind to have this insurance on my new laptop.

Rather be safe then sorry, I would hate for it not to work

Glad that this is offered. Nice knowing if I need to I can use

Relief knowing I have a safety net if something goes wrong.

it’s a must have geek squad is there for you always willing to help

I just bought so I wish work when I needed, and after that I can see how work

Good & needed service for ease, peace of mind and the wallet.