Customer Ratings & Reviews

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

Geek Squad protection is the Best way to protect your electronic device. I've purchased Geek Squad many times and even used it with a complete replacement of the product - saved me re-purchasing a new product.

Peace of mind is absolutely worth it. Easy to understand coverage, helpful support, and reassuring to have accidental protection in case anything happens. Glad I added this.

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

My laptop fizzed out and could not be repaired after almost three years. I was given store credit for a new upgrades one! I also purchased geek squad 3year warranty for the new one.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

It feels very reassuring that if my thing brakes i cant ethier get a new one or fix my laptop easily, but so far I haven't gottten a chance to test out the process

Well worth the money!! I had a laptop like this from work and one day all of a sudden the hinge broke and the screen started pulling away. So disappointed but with my laptop I’ve got geek squad and don’t have to worry about such things!!

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

You need protection for your laptop when it's this expensive (this much of an investment) and the fact that accidents can happen to anyone, anytime. It's a must-have.

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

My laptop just stopped working one day. Went black. I took it to Geek Squad and they ended up having to replace a chip and the motherboard. With my 2 year protection planned it covered everything. I didn’t have to pay a cent. And they returned it before the 30 day deadline.

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

Excellent offer and glad to have the service. It's for my grandson so we can relax because it's covered

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.