Customer Ratings & Reviews

Works well for my kids virtual they are able to play games and more.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

Excellent buy and it is great social media,with games

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

Like Love It Best I’ve Ever had

The agents help me with my computer and led me to learn

I purchase this service as a "just in case" feature. A no worry feature to have.

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

good warranty and makes me buy from best buy because i can trust my products will last

The agent was very informative and provided me all the answers I needed. They went above and beyond and even gave me a deal on my geek squad warranty for my ASUS rogue strix g18 on any and all internals even if it was broken by accident. They were very kind and friendly but also smart and knowledgeable and quick to the point and did not waste my time or try to upsell me. They were honest and have integrity and they are a quality warranty I totally recommend this.

This laptop is high quality, elegant, fancy y ligh.

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

I love the Geek Squad there a great bunch. They have great specialty in all your electronics problem, no matter how big or small

I needed a laptop to supplement my desktop, so I went to Best Buy to take a look. I found the exact one I was looking for. An HP Envy 17.3" laptop with w/touchscreen. I've been using it now for 8 months, and it has been beautiful. I couldn't be happier with my choice.

Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)