Customer Ratings & Reviews

We bought this for protection. Hopefully we won’t ever need it, but I’m thankful we have it. I feel like it’s a great probe for coverage.

I have used this service previously and they always clarify all my doubts

The response and friendly service you receive is well worth any fees to get this protection

Self explanatory, but Geek Squad is amazing with their support! Kind, communicative, and always working hard to find a solution!

Great customer service with very quick tech support both in person and online

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

Will recommend if you have time to wait for more that two to three week without it the device .

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

I love love love geek squad. I was skeptical at first but I purchased it anyway and of course the time came where I needed it and it the process was so easy! Thank you for providing such a great product and service.

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

good warranty and makes me buy from best buy because i can trust my products will last

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

Works well for my kids virtual they are able to play games and more.

I purchase this service as a "just in case" feature. A no worry feature to have.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.