Customer Ratings & Reviews

Great computer for my college student! It was super easy to setup.

Decisions, decisions, decisions well overall I knew I had either a choice for my big purchase for Geek Squad assistant or for warranty for one year. Well I decided to get Geek Squad for several reasons. Here's a few of them Geek Squad is the foundation of me setting up my laptop. Before I have to worry about dropping it or having it get water spilled on it I feel I need definitely tech support much more times that I will need to worry about a warranty knock on wood! They really helped me coming out the gate to work with my laptop immediately! I'm very happy with the service I'm very happy on how fast they worked and their professionalism! This was definitely worth my money!

I got the three year deal when I bought my last computer. I buy all my electronics, tv, sound systems, computers, software, etc. from Best Buy because they always have the latest technology at a competitive price but service after the sale is key because I am not techy in any way. I just enjoy it. Geek Squad definitely is the key to Best Buy products working for you. If you need help setting something up, installing something, troubleshooting, etc. they are there ready to help you however you need it. Bringing Geek Squad inside the BEST BUY business model was genius. Sets BEST BUY apart from every other electronics store. Get the three year deal. You will never look back and renew it every chance you get.

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

Geek squad helped me with purchase return recommendation.

Best buy is the only store that i know that they wont fail with their protection plan

This was purchased for a HP laptop I have. Bare in mind it covers HARDWARE (screen hinge, keys breaking, the physical parts) not SOFTWARE. Long story short I did a fresh install of Windows 11 (yeah that’s a issue in itself) but for whatever reason they drivers for the Wi-Fi didn’t work, not allowing me to go online. Which is weird. Modern laptops no longer has a Ethernet port, so I brought the laptop to BestBuy. The gentleman was nice enough to download said drivers and all is fine. He really didn’t have to do that, as it’s not a hardware issue. But he did and I am grateful. No complaints.

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

I never buy electronics without investing in additional protection. The product protection is great for those unexpected mishaps. I have used it a few times with Best Buy, and I was so glad that I had it. I do advise that people pay attention to the value of the coverage offered. Though the protection may cover a certain amount of time, the coverage will not exceed a certain dollar amount. I reached the eligible dollar amount for repairs under my coverage prior to the end of my 2 year period and received a friendly email that the product was no longer covered under the protection plan. Considering that I had used it twice, I believe it was worth the money.

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

I use geek squad on my devices. It always comes in handy

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

Simple and easy very cheap very Worthy guaranteed satisfaction in my opinion

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!