Customer Ratings & Reviews

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward

Geek squad is beyond amazing. I know that it's hard to see the value in protection plans. We live in a world of insurance scams. I must say though, Geek squad really takes care of you. If there are any problems they are quick to either exchange your item or ship it out at no cost to get fixed. It's truly peace of mind, knowing that when you buy a product someone has your back.

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

We have not needed to use Geek Squad but it is nice having the comfort of knowing it is available

For any expensive laptop, this is worth the money because it protects against anything almost.

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

It's good to have a protection plan just in case the computer break down

Staff was amazing with there recommendations for my new laptop

Great service to have. Hoping that I do not need to use it but 4 years is a long time in an active household.

The longer warranty’s always are the best to me and works the best

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

Needed help with my computer and the staff was quick and reliable

Great coverage, lasts very long for little money and gets the true use of it.

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

I bought my computer with one year warranty accidental damage. I wanted to change it I couldn’t but they fixed it.

The Geek Squad came in and handled business. I love my TVs mounted. So nice, neat and doesn't take up any space.

Haven’t had to use it yet, but worth it for those just in case moments

Never used it but I’m sure it’s helpful for those who are new to PC stuff