Customer Ratings & Reviews

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

The. Protection. Plan. Is. A. Great. Option………………..

I spilt hot green tea on my keyboard. So I called. Sent the unit back to Best Buy/ Geek Squad. Then I get an email at 11PM on a Friday night telling me: "The costs to repair your product have now reached your plan's maximum benefit amount. This means the terms of your plan have been fulfilled and your Geek Squad® Protection Plan coverage has ended." So, am I getting a replacement or a store credit? I don't know. It doesn't say. The warranty says it could be either/ or. So I guess I will spend my Saturday morning, or my Monday morning, calling and chatting my way up the information food chain so I can find out what is or is not going to happen. This type of notification without all the information is a total fail for Best Buy and Geek Squad. There is really no excuse for this. Don't get me wrong. I appreciate that, (at least I hope), that I will get a replacement or store credit. But I have no idea which. Am I looking for a computer to be delivered? Do I have a store credit floating out there somewhere? And just when exactly will I find out this necessary information? This info should have been in the email I received at 11PM on a Friday. Stay tuned. Let's see how they handle this. Will I ever know? Will they even care. Jesus, take the wheel.

Peace of mind for laptop computer. This is the second protection plan i used.

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Yes, they come through and are helpful when you need it

Every time we use the geek squad they are very professional.

glad to know they cover everthing except theft and lost items

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

To be honest I’ve always gotten their protection and probably continue no hassles

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

Love having the security that purchasing the Geek Squad protection plan provides

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

I havent had to use this as of now but cant wait to se how it all plays out

Have not needed to use the warranty yet, got it for piece of mind.