Customer Ratings & Reviews

The agent put Webroot on my cellphone, so I would be able to continue to work.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

You need this for anything that goes wrong, they will fix it fast

Don't have to worry if anything happens to the computer. totally covered

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

This protection is perfect because you're covered when you have an accident. I bought this computer for the shop and the guys aren't always the most careful. I knew it would come in handy eventually.

It's worth the extra money just in case you accidentally spilled something on it

Bought for daughter computer for school figured would be worth the money

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

Worth the money, they are always helpful when I have questions. Also, the accident forgiveness and all possible solutions they offer is worth the money. It is 100% a good idea to get protection on items because you never know when something is going to break or crap out. I just bought a laptop and had the protection added, will never go without again.

Employees were very helpful and knowledgeable about the products inside. Although I did not find exactly what I wanted employees gave me several options and I felt like I walked away with a better understanding of the electronic components I was looking for

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

A geek squad warranty is a wise investment, They stand behind their products and provide expedient service.

Haven’t had to use this service yet… but confident that they can help when needed.

Very simple process. Staff is helpful in the trade in process.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.