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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11998 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 437 Showing 8,721-8,740 of 11,998 reviews
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with insurance. Geek squad has never let me down

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Best Buy"... NOPE... "Worst Buy"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all have accidents and it is nice to know that you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet but better to be safe than sorry, right?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection has saved me several times.A great idea to buy it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very knowledgeable and easy to work with. I have not had any issues with them in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is great to have. Never have issues with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a must have since i have children a warranty is important

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping the blind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for all of your patience and help Shelly Johnston

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the absolute best. Very informative and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    definitely buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely buy it. free repairs for 3 years for simple accidents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    definitely but it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely buy it. free repairs for 3 years for simple accidents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having GSP on my devices. It makes it so I have an extra level of piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent decision to include this plan in my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Protectioin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that work in the Geek Squad department are amazing and friendly. They do an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hoping not to need the service, but am always glad for the safeguard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved my ________

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had her laptop for less that 2 weeks and broke the screen. So glad I had this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST HAVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF YOU DON'T GET THE PROTECTION YOU WILL DEFINITELY NEED IT. I HAVEN'T HAD TO USE THIS YET.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fudu 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product Cannot imagine my life without it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad helped my frozen comp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything ive ever asked has been answered with exceptional service

    I would recommend this to a friend