Customer Ratings & Reviews

The agents set up everything quickly and efficiently. They were prepared for everything needed. They also showed me how to use the new tv and showed me how to use the equipment. They Leo said to reach out with any questions I might have after using this new tv.

As many of you know when we first all purchased the Oculus 2 Quest by Meta, within a few months the controllers began to develop a drifting issue making playing some of our favorite things nearly impossible. And we all knew it wasn't just us, a single buyer, it was everybody. There was a glitch in the manufacturing. Well thanks to having my geek squad protection, I was able to go in explain to them what was happening and they just handed us a brand new Oculus Quest 2 and apologized for the issue. I was out of there in 10 minutes. So of course that had me sold. So when I purchased an iPad and something happened, I once again took it to geek squad and they replaced it on the spot brand new. If you're buying electronics especially expensive ones the extra $100 (usually) is not going to kill you but rather save you hundreds if not thousands of dollars. I made the mistake of not purchasing geek squad when I got an $800 CASH cell phone with a projector and I tried to take the screen to get fixed by supposed professionals and they made it even worse. Don't think for one second accidents won't happen to you no matter how safe you are with your appliances. When they talk about electrical surges & your electronics not turning back on, it's not a joke. I lost a 72 inch TV that way and an Xfinity modem. Luckily the Xfinity modem was only rented and I was able to get another one but my point is I was out $800 on the TV all because of one freak storm and me trying to save a hundred bucks by not buying geek squad warranty protection. So let me say this The geek squad has saved my family thousands of dollars and I really appreciate it.

Ever since learning about this program, it has been a money saver when purchasing items that get regular wear and tear. I will forever make use of this every time I buy an item from Best Buy.

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

Geek Squad Protection is definitely worth it for peace of mind. As a college student, it’s nice knowing that if something breaks or stops working, Best Buy makes the repair or replacement process easy. The staff is helpful and explains things clearly, which saves a lot of stress and time. If you rely on your tech for school, Geek Squad Protection is a solid backup to have.

My past experience with Geek Squad was positive and I have no reason to now expect less. Good protection reasonably priced. A plus buying from Best Buy.

I doubted to buy protection for my new laptop but decided to get it, after one month of use the charger fail and got it replaced at no extra charge plus every electronic device that you buy under your account, is covered automatically

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

haven't used it but it's good to have as just in case, hopefully its not like a store scam where you get the protection but have to pay for a whole other computer

The geek squad is amazing, I came in with my laptop because I thought I needed help updating my system, but I ended up needing a new laptop. They helped me find what I needed

Geek Squad has always been helpful. Would never buy a computer without getting it protected with accidental cover.

I usually buy my laptops open box. I have only had problems with one of the three open box Lenovo Yogas that I bought. I took it to Best Buy and the Geek Squad had it back up and going in no time. 3 or 4 days. Good experience from drop off to pick up.

With kids extra insurance helps and it gives an ease of mind in case it starts messing up but it's a good quality laptop.

I have a Geek Swuard membership and save 20%. What a great deal and peace of mind with warranty.

This protection plan provides great peace of mind. Accidental damage coverage makes it worth the cost, especially for expensive electronics. Geek Squad support is easy to access, responsive, and reliable. A smart investment to protect devices long-term and avoid unexpected repair expenses.

I needed help setting up my new machine and with the geek squad i was able to work through my issue very easily. they were very nice to deal with and it was easy.

Purchase a laptop as a gift for my husband glad to know there is a warranty. I also added another year at a great price.

Geek Squad coverage is good the only downside is your are not near a Best Buy like I am you would have to travel 4+ for a return

I decided to get Geek Squad Protection with my laptop, and honestly it gave me a lot of peace of mind. With a gaming laptop like the HP OMEN, repairs can get expensive fast, so having coverage just makes sense.

Accidents often happen;you have to react immediately and take all precautions to remedy them