Customer Ratings & Reviews

Yes, my Chromebook has broke. I took it in and the help service was wonderful. They fixed my equipment and return it to me.

It's always easy doingv everything with BestBuy. From online shopping, picking up in-store. To walking in to troubleshoot your device.

We did not need to use these services for this product, but I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

guess the sales person lied ( big shock). bought the 4 year and brought in laptop because the speakers stopped working they need to ship it out it will take three weeks. will not ship back to my kid at school after repairs asked to just refund me for the protection plan and ill keep the laptop

They give me the run around and take so long or have to pay for certain things you though they we're covered

The service contracts are good to have but how often do you really use. I'm not sure if it's worth the money. But as long as I buy certain products, I will continue to get the extra service contract.

It always good to get protection and when it is at a affordable price its even better.

Dog chewed the power chord of my Asus ROG Zephyrus G14 gaming laptop charger. I bought a new one at Bedtbuy.When a direct replacement couldn't be found they reimbursed me the full $90 i paid for the charger.

Good since I’m doing a two year for college with my laptop being in use and if anything happens, geek squad got my back:)

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

We haven’t had to use geek squad for this device but I’m confident they would take care of use all the same.

I decided a long time ago that I don't need to know HOW to work on my electronics; just hire a professional. Geek Squad is super convenient and they are always very knowledgeable. The Family Plan is the way to go to get more bang for the buck.

No matter what I do they will replace or fix the gear. Accidents happen

I had to use this insurance because my screen broke and they covered it 100% and they were pretty fast, and also gave updates throughout the process of getting the screen replaced.

Reasonably priced for a one year warranty. Geek squad was very helpful!

Havent had to use the insurance yet but love knowing it there if we need it.

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

My son had an issue with his laptop a couple months after I bought it & this purchase was perfect. I took his laptop into the store. The told me what the issue was & sent it off to get fixed. I got it back in the mail shortly after & it worked just fine

These guys are very helpful. Unless you u leave your laptop at home at all times like me , u should definitely opt in for their protection plan. It will save you a lots of runaround in case something happens to your pc

Thank you guys for this feature. Great to have, if you have any issues.