Customer Ratings & Reviews

I had an outstanding experience with Geek Squad! The team was highly professional and efficient. They quickly diagnosed and fixed the issue with my laptop, explaining each step of the process in detail. Their customer service was top-notch, ensuring I was kept informed throughout the repair. My laptop now runs perfectly, and I'm extremely satisfied with their service. Highly recommend Geek Squad for their expertise and exceptional service!

The agents fix my Apple Watch and they are so patient and efficient.

Amazing customer service. The team was patient, knowledgeable, and professional.

I like geek squad protection. electronics are expensive and this is peace of mind. Plus I think all the techs I have encountered are very knowledgable. I like I can ask questions and they treat me with respect. I have asked for advice on my purchases and they have helped me. They came to y home at no charge and fixed my smart TV. The cost of the extended warranty threw geek squad is well worth the money.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I brought my laptop many times for repair and every time they did a great job.

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

I ended up buying this because the laptop I purchased and had to return had a broken screen. I got a replacement laptop, but felt like I needed to pay extra for a warranty just in case it breaks again. I don't usually need to buy these for my laptops as I'm fairly careful with them, so the fact that I felt I needed to buy one of these in the first place is a mark against the laptop I bought (or its build quality) and also the company for selling broken products.

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

Installed on my own and it was very simple satisfied with product.

I have not needed to use this yet but I got it for peace of mind.

I have used geeksquads insurance on a few of my gaming laptops and more expensive purchases over the years. Some of those had defects or were damaged due to mistakes. Best Buy has ALWAYS either fixed the issue to my satisfaction or replaced the item with a new item. In the few rare cases when the item couldn't be replaced they gave me a gift card worth the original purchase price of my product so that I could buy a replacement of similar quality. All in all I have been very happy with their insurance.

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

If any damages come along the way, I have three years on this protection plan to get my laptop fixed or replaced. I take my laptop on the go most of the time so this plan was worth it for me!

I decided to spend a little more this time and I am glad I did! You can tell this laptop is just made better, my last few were more flimsey and just more creekey with noises when opening and closing the lid, etc. This one is solid and feels well made. I also love the specs! I can play any of my games at best settings and it handles with ease!

So far so good.have had problems with my kid breaking screens but never a problem with geek squad repairs or service. They’ve always gone an extra step to make sure they’re accommodating my misfortunes understandably.

My son loves geek squad! They are wonderful to work with! They are always there for you when you need them.

Always buy the protection plan it is worth every penny. 10/10

This works perfect for office use. I enjoy using it for everyday online as well.

Glad the have the coverage. Seems well worth the money to have peace of mind for a few years.