Customer Ratings & Reviews

Another great cost saving Geek Squad service and reliability by trained and efficient team members

Great peace of mind that I hope I never have to use, but I'm sure will be top notch if/when I do.

Always get a Geek Squad warranty if you get a laptop. It saved me when I got one that was defective!

For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

Haven't had to use this yet but I'm glad to know it's there if something decides to go haywire.

it's great to have the protection they provide excellent service

If they offer it, always better for peace of mind to get the coverage. Even if you don’t use it

I have been a Best Buy member for a while, and i would expect less for the poan protection

Even if I don't make an appointment they are very helpful. Everyone who works Geek Squad are very knowledgable

Perfect for my Mom's computer, to keep it safe and secure. Great price point for such security.

I honestly don’t even remember what this plan was for. I’m just reviewing for the points

It's good when you spill water, but I wish it would last for longer.

Good to have just incase their is an unexpected issue. Used it a couple of times and paid for it self.

Good to have just incase their is an unexpected issue. Used it a couple of times and paid for it self.

I think it’s always a good idea to get the warranty especially if you’re clumsy like me

I love the three year protection because I don’t have to worry about anything happening to my Labtop.

When you buy any device you will need Geek Squad Protection to replace or fix your device.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

When my kids talked into this I thought it was a waste. We have used it so many times!!!