Customer Ratings & Reviews

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

I'm extremely pleased with my purchase, I've always liked Best Buy

Just for protection for at least the first year in case something accidentally happens.

Can be very useful if you are clumsy or tend to break stuff easily.Replacement is very quick.

It's a very good have geek squad Iile geek squad.

I love this protection plan I have on my HP Chromebook and it was not expensive

Feel very safe..... ..............................

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

Great insurance if product is broken great to have it

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

Speed, capacity and color are awesome. Pretty light laptop.

Have not had to use it yet but pleased with the purchase.

it is a good service and although i did not need the service i was very pleased

Bought a Asus zephyrus open boxed - the fan went out. I bought it to th nearest best best, informed them that I have a 3 years warranty, and none more was said, the item was boxed, shipped out to serves. I am expected to receive it today, and it's only been a week. Can't beat that kinda member service - you get what you paid. Service is premium.

I have not used geek squad for this device, however, I have in the past for other devices. It is worth if you plan to carry it around with you for school/work etc. My daughter busted her chromebook screen 2 weeks into school and this definitely saved us from buying a new one. They fixed it, within a week she had it back. That was during covid too.

I bought this to go with my computer because I want extra protection in case something happens

Protection is very important when it comes to get new electronics

Glad I got my 2 year accidental protection.It is a must.

Love having protection just in case there are any damages that are beyond my control & also puts me at ease with possible repair costs!!

Always worth getting especially if you not tech savy they also come to your home. Helped a lot when mom used, I don’t like how scammer use geek squad to gain access to people computer and hold for ransom.