Customer Ratings & Reviews

Used the warranty on an issue with my son's chromebook. It has a tiny dent on the top cover pressing down on components causing the screen to have vertical colored lines. I explained the issue to GeekSquad, and they submitted the ticket and provided a mail-in box. It took just over a week on return of the unit and it works just fine. Nice to have when it is being taking to school my a 6th grader every day!

Definetly needed! It will cover the cost if this device accidentally drops!

I’m so glad i bought this because my daughter is so clumsy and breaks things quick i’m glad geek squad could help!!

I don’t believe in most aftermarket warranties. But Geek Squad warranties are the real deal. I always purchase one with laptop purchases because it’s hassle free and they don’t quibble about replacing or repairing a laptop with that warranty. I have not had to use it on my son’s college laptop, but the peace of mind of anything goes wrong is good to have.

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.

Greek squad is awesome. Definitely would recommend if you have electronic purchases

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

I have always found Geek Squad to be very responsive and the work they do is top notch

I will never buy anything over $200 from Best Buy without also purchasing the geek squad warranty. It’s just not worth it to invest in some thing and not have the peace of mind to know that if you’re crazy son decides to throw a football at your laptop or vacuums up his bag of marbles, this geek squad warranty will cover everything. So glad that I got this because I have crazy kids... Who may or may not like to vacuum up marbles.

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

Good service for a good price . All ways good to have protection for your assets.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

For the most part it's a quality product, although sometimes the speed is less than expected

Good to know my items are protected incase something happens

They worked very quickly to replace my laptop charger.

Acer is a good brand so I gave it 5 stars because I'm assuming it will be fine and the price was right. Can't really give a proper review because it's a Christmas gift that the recipient won't get until after New Year's.

the agent was so nice when my mac m2 started acting up. quick and easy, glad i got the service

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

Great service fast and efficient very friendly associate and very knowledgeable

I buy Geek Squad protection for every electronic I purchase at Best Buy. You can’t beat the coverage!