Customer Ratings & Reviews

They provided great service on my HP laptop. I was glad that I had it because they came to the rescue. I always have the protection with items over 200.00 and so far it's come in handy.

This service has allowed me to recover from so many bad products under heavy use. On one hand, that means the products can be iffy. On the other, the warranty is great enough to cover that and leave you happy.. enough

The Geeks are the best! They take care of every issue I come across. All I have to do is call them and they take over. With the remote access they are able to access my machine and find and correct the problem every time. A lot of times they are able to just tell me what to do without taking over my machine. I live 50 miles from the nearest Best Buy/Geek Squad store and am far more confident with their expertise than what I can find locally.

Geek squad has always been helpful and near by when need assistance with computer issues. This is opposed to the manufacturing process and have to send to an outside location.

Geek squad is very good to use for ur protection on ur computer

Haven’t had to use the geek squad for the Chromebook because it works seamlessly but geek squad is great.

For the amount of money spent on electronics in the first place, let alone replacement costs, getting additional protection is very worth it to me...more 3 years out, for many people who don't take good care of their gear, seems to be when they'd damage/destroy things anyway. You may not think it's worth it...so consider the cost of having to find and buy what you're getting all over again before you pass this up.

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

no doubt was an excellent product , they offer me the right guarantee

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

A powerful Great computer for A little girl … my daughter was very impressed

Used geek squad for all my devices They are knowledgeable about your and easy to use

The best coverage you can buy! Using the coverage is so easy, they make the process stress free.

Geek squad very knowledgeable and downloaded my cyber security for me

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

They are always do helpful and quick to respond or assist.

The protection plan is awesome. My son screen cracked and Best Buy repaired it. The protection plans can be expensive however; accidents happen. It would have been more expensive to buy another one. I would continue to recommend Geek Squad to my family and my friends. I tell people buy your electronics from Best Buy with the plan.

Always good to have just in case. If you can afford it, get a longer plan.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.