Customer Ratings & Reviews

Agent looked at my dieing laptop and made great recommendations

had an issue with my laptop shortly after purchase. Something minor but I couldn't figure out why my computer wouldn't install windows 11. I took it back and they had it figured out in about 5 minutes. these guys know what they're doing. 100% worth to buy protection because it covers almost everything.

The 3 year accidental damage warranty is always a good idea. One of our laptops was accidentally destroyed when a drink was knocked into it. It was replaced at no cost with no questions.

These guys are so polite and work extremely fast <

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

Perfect size for my garage. Tv is clear and sounds great.

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

We have boughten enough of the warranties from best buy to know that they are great.

Even though I couldn’t get my laptop to work I appreciate the geek squad for being straight up I’d end up doorway too much to repair it eas better to replace

Bought a protection plan for a laptop . Glad I did , laptop was damaged and they replaced it with a brand new one . Only thing is it is good for one replacement. Bought a one year insurance but it expires when product is replaced .

When you get a computer for a teenager, make sure that you purchase this valuable coverage. Kids sometimes are not protective of the items which they have, not out of malice, but simply out of being a teenage with not enough experience to know how to be protective of valuable assets like a computer. This coverage is a MUST!

Great having the Geek Squad there for any issues. I always think its best to get the protection plan on your items. Its well worth the money.

I like the protection and have always gotten for all my purchases at BestBuy. The one year ended and now they do not let you renew the geek squad protection. Sad. It's a great product for the consumer but I guess company loosing bucks so discontinued it. Make sure you ask questions and make sure before purchase. I would still recommend cause its a great plan.

ALways good to have accidental coverage on an expensive gaming laptop!

I feel better knowing I have the Geek Squad there for protection.

Automatically comes with most of the computers that you buy. Haven’t had to use it yet but nice that they give you 2 years of helpful tech support

Such great service in store, online and delivery. Love it.

The 1 year Geek protection for the computer is good in case something happen within that time. I recommend to get to the protection for your computer.

Always does good and fast work! Tried to explain everything easily.