Customer Ratings & Reviews

They've been the best for years, as they've always gone out of their way to get my circumstance straightened out. TY So much BB GS

Haven’t used it so I’m not sure about it. I a cheapskate so the price is why I gave it 4 stars. Haha

Very nice, if they do not get to fixed they give you the credit

love this they are so nice and very helpful and always available

Not really sure never had a chance to even download it.

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

Love my computer and the manager at geek squad was super helpful! Another employee had failed to send my computer in to be fixed but manager Austin took care of me like family!

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

The Geek Squad person spent way more time than allotted helping to setup my new CoPilot Plus PC. Great Job.

I always add protection to my devices. It’s a nice piece of mind

The team is a great option whenever you need help.

Love Geek squad protection plan. Great price and great service. I have a kiddo that is hard on her electronics so accidental protection plan give me peace of mind when buy her new electronics..

Geek squad is always helpful and there when I need them.

Haven’t had the chance to use it and hopefully will not have to. But I’ve had accidental protection for other devices and I always feel confident when I have this as added protection. Personally I feel it’s well worth the money if you made a big purchase.

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

As our homes and lives become more and more technical and the products we use become more complicated, it is impossible to remember all the settings and features of each piece of equipment. At times some of this equipment doesn't like to play well together. It is nice to have someone who can be called to help figure out and fix the problem. Worth the peace of mind!

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

I’m two years into the three year protection plan. The cord that came although my laptop continues to be extra sensitive and is being replaced a third time. It’s been worth the purchase.

Quality agents, who know their customers and products outstandingly well. But do wish they would install radios that weren’t specifically designed for the vehicle with some fabrication

It’s an awesome laptop for general use, the less apps you download the better off you will be.