Customer Ratings & Reviews

Geeck squad is a must have when you have such expensive products that you never know when somthing might spill orthey might fall off the couch. Trust me i know. LoL

I haven’t had to use this yet. I’ve heard from family and friends that it’s awesome.

Best buy is the best pact to shop. Helpful people, and a geek squad to help if you have issues with you purchase in setting things up. They will walk you right through the steps

So far I haven't had to contact the geek squad yet. I have used the geek squad in the past and they were always proficient and communicated so I could understand.

I purchased this protection for my granddaughter's HP Chromebook. I just purchased the Chromebook so haven't had a need to use it yet but it is great knowing they are there to help when/if she needs it.

Great! And essential. Recomend addind in any purchase.

This is a must for anything you carry around with you, if something happens to it besides it getting lost you bring it in to the geek squad and they take care of everything, I havn't had to use their services in a bit but its nice to know that they are there if anything happens to my laptop

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.

So helpful, I always buy the protection plans and Best Buy has been great to help me. Never had an issue with them yet.

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!

Love the fact that if I have any issues I have the Geek Squad behind me! Peace of Mind!

I bought this laptop for my mom for christmas and she has been using it like crazy for her zoom meetings and uploading documents. It works very fast and she loves that it can fold into a tablet!

Great laptop i use it everyday i love it i use it for school

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.

I had trouble setting up my new printer - software and printer. Maria Lourdes at the Geek Squad was very patient and thorough

I have had to have my computer in to remove viruses. They were able remove them within a few days at the local store, without having to send it to the manufacturer. Enjoy having that safety net in case I run into a major issue during my busy times of the year.

Worth it for major repairs but if you need something minor that would be covered it's a bit inconvenient. You have to schedule appointments weeks out to even see them for something minor then they need to hold onto your device because there's no way to pre-coordinate the parts you need with the experts before you see them. The extended waits to schedule, then for them to order parts you could of figured out at the start together makes it easier for their employees but at the expensive of the customer. Example: Laptop I purchased needed a new W key and I wanted to make sure the store had the part when I showed up because I can put the thing on myself and it would of been covered by this plan but I ended up just ordering one myself online because it was two weeks to before I could see someone at a store and they refused to talk to me about parts or the issue prior to that meeting. Then at the store I would of had to wait for them to order the specific part after waiting two weeks to see them.

Geek Squad Protection is the best. If you have a damaged product they either send it for repair or they let you exchange the product. Definitely a great investment in case something is damaged. Only thing I say is that you have to buy another protection plan if you go to geek squad once.

Geek squad protection is a really good service. They only take a little while to repair your device and have it back to you in perfect condition.

I love geek squad whenever my laptop has a problem they fix it in no time!