Customer Ratings & Reviews

I've used this protection plan on multiple occasions and been happy every time. From general tuneup/cleanup of older laptops to being able to switch out a new one because it didnt power up correctly. This plan is worth the money.

Slam dunk. No reason not to get the protection to get issues taken care of in store.

I haven't had to use it and hope I dont have to but very good to have

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Protection plan experience has always been good. Thanks.

The best squad. When I have a problem they fix it, and explains you the problem.

I always purchase a Geek Squad Service Plan with all technology products. I love the excellent support always provided. They were very knowledgeable, professional and helpful.

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

I purchased it for my wife. My wife enjoys how well it works. Would recommend purchasing.

Whenever I need help with anything electronic, GeekSquad is helpful. Large and small appliances are also no problem for GeekSquad.?

As always I won’t Purchase an item without the warranty service! Never fails. The team replaced my laptop after finding that it count be repaired.

Great customer services. Takes care of the need our electronic quickly

Not for nothing but the extra protection on anything you purchase is always worth it esp when you have kids

Awsome Service with Geek Squad, very fast and reliable.

The product is very good with speed overall a great laptop

Love that no matter what the issue i am protected. Good experience with geek squad when ever i need them

Feels good that your purchase has some warranty, gives you peace of mind

So far seems to be a good deal to get with your purchase.

I got this laptop last year and so far no issues. It’s been working well. I’ve mostly use it for school (college). I sometimes watch CNN news or Hulu or Netflix. I’d recommend it. Hopefully, it continues to have no issues.

great decision to purchase the protection. laptop was damaged while traveling to NY. Was able to get it repair at no cost and saved $$