Customer Ratings & Reviews

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Worth the cost for a $99 chrome book. My son broke his previous one so this will definitely come in handy.

My grandson goes through IPhone screens like they are candy. Knowing that I have the Geek squad in my corner for his new laptop definitely gives me a sense of relief!

Purchased my first computer and being rather clumsy , I purchased the two year accidental geek squad protection for my laptop. Probably the smartest purchase I've ever made.

The agent at the store was helpful and kind, One did not no what he was saying and got me help. The other girl had an attitude

What can I say? Get the warranty it’s better to have it then not need it then to need it and not have it.

Amazing support and good coverage for accidents good to be protected.

Yes, they helped us with our problems would not leave home within out it good to have

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

Excellent value for piece of mind with the laptop I purchased for my granddaughter.

I hope I never have to use the protection plan but if I do I know it’ll be worth it rather than having to pay for the all the repairs in it out of pocket.

Best Buy has the best warranty service. Definitely worth spending little extra for your product protection

Convenient purchase. A necessity, especially if you’re looking to purchase anything electronic

Student: I’ve got this for my girlfriend. She’s very happy: so when she happy I’m happy!

i always get geeksquad, i've never had any issues, unlike other stores.

It’s nice to know that I’m completely covered for three years and don’t have to worry about not having a computer in case of an accident.

Geek squad provided exceptional service when attempting to repair and finally replacing my MSI gaming computer. Very professional and customer focused throughout process.

I haven’t had to use them yet as I have only had the computer for a month, but I have used them in the past and they are AWESOME!

Very pleased with this plan. Quick response and knowledgeable staff.

I think it is a great plan. I usually don't buy these, but this one has been very helpful to me.